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At Oh!MyCurl, customer satisfaction is important to us. Because our products are hair products and may be used directly on the body, we have specific requirements for returns, exchanges and refunds.
Please read this policy carefully before placing your order.
1. WHEN CAN I REQUEST A RETURN?
Customers may request a return or exchange where:
- The incorrect product was sent by Oh!MyCurl.
- The product received is defective or damaged upon arrival.
- The product received materially differs from the product ordered.
Any issue with an order must be reported to us within 7 days of delivery.
2. CONDITION OF RETURNED PRODUCTS
To qualify for a return or exchange, the product must:
- Be unused.
- Be unworn and not installed.
- Not have been washed, brushed, coloured, cut, chemically treated or otherwise altered.
- Be returned in its original packaging where reasonably possible.
- Be in the same condition in which it was received.
For hygiene reasons, we reserve the right to reject returns where the hair has been used, installed, worn, altered or otherwise handled in a way that makes it unsuitable for resale.
3. NON-RETURNABLE ITEMS
We generally do not accept returns or exchanges for hair that has been:
- Installed or worn.
- Washed or conditioned.
- Brushed, combed or manipulated.
- Cut or trimmed.
- Dyed, bleached or chemically treated.
- Altered in any way.
- Damaged through customer handling or misuse.
Sale or clearance items may also be subject to specific return conditions communicated at the time of purchase.
These exclusions do not affect any rights a customer may have under applicable South African consumer law.
4. HOW TO REQUEST A RETURN
To request a return, please contact us within 7 days of receiving your order.
Please provide:
- Your order number.
- Your full name.
- A description of the issue.
- Clear photographs or videos showing the product and the problem where applicable.
Our team will assess the request and provide instructions if the return is approved.
Please do not send products back without first contacting us and receiving return instructions.
5. INCORRECT ITEM RECEIVED
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We may request photographs of the product and packaging to assist with our investigation.
Where Oh!MyCurl is responsible for the error, we will work with you to arrange an appropriate solution, which may include an exchange or refund.
6. DAMAGED PRODUCTS
If your order arrives damaged, please contact us within 7 days of delivery.
Photographic or video evidence of the damaged packaging and product may be requested.
Where the damage is confirmed to have occurred before or during delivery, we will assess the matter and provide an appropriate resolution.
7. REFUND PROCESS
Once a return has been received and inspected, we will notify you whether the return has been approved.
If your refund is approved, the refund will generally be processed using the same payment method and currency used for the original transaction, where reasonably possible.
For orders paid in USD or NGN, the amount received by the customer may differ from the original amount displayed or charged due to changes in exchange rates, payment-provider conversion rates, bank charges or international transaction fees.
Oh!MyCurl is not responsible for losses arising solely from changes in exchange rates between the date of purchase and the date the refund is processed.
Refund processing times may vary depending on the payment provider or financial institution.
8. RETURN SHIPPING COSTS
Where the return is due to an error by Oh!MyCurl or a confirmed product defect, Oh!MyCurl will determine the appropriate arrangements for the return.
Where a return is requested for another reason, the customer may be responsible for the applicable return delivery costs.
9. EXCHANGES
Where an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, we may offer an alternative product or refund, depending on the circumstances.
10. CUSTOMER REMORSE
Changing your mind after purchasing does not automatically guarantee a refund or exchange.
Any such request will be assessed in accordance with this policy and applicable South African consumer law.
11. CONTACT US
For all return, exchange and refund enquiries:
Email: info@ohmycurl.co.za
