SHIPPING POLICY

At Oh!MyCurl, we aim to process and deliver your order as quickly and safely as possible.

Please read the information below before placing your order.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after successful payment has been received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may be longer during promotional periods, sales, holidays or periods of unusually high order volume.

2. DELIVERY TIMES

Once your order has been dispatched, delivery times will depend on your delivery address and the courier service being used.

Estimated delivery times may vary between locations.

As a general guide:

• Major centres: approximately 1–3 business days.
• Outlying areas: approximately 3–5 business days.

Delivery estimates are not guaranteed and may be affected by circumstances outside of our control.

3. SHIPPING FEES

Shipping fees are calculated at checkout based on the customer’s delivery address, order and available shipping method.

Shipping and product prices may be displayed in South African Rand (ZAR), United States Dollar (USD), or Nigerian Naira (NGN) depending on the currency selected on the website.

Where USD or NGN is selected, the displayed amount may be based on a currency conversion from the underlying ZAR price and may change as exchange rates fluctuate.

Customers should review the final shipping fee and total order amount displayed at checkout before completing payment.

Any bank, payment-provider, currency-conversion or international transaction fees charged by a customer’s financial institution or payment provider are the customer’s responsibility unless otherwise stated by Oh!MyCurl.

4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check your details before completing your order.

Oh!MyCurl cannot be held responsible for delivery failures or delays resulting from:

• Incorrect addresses.
• Incomplete addresses.
• Incorrect contact information.
• The customer being unavailable to receive the parcel.
• Failure to respond to courier communication.

Additional delivery charges may apply where a parcel needs to be re-delivered because incorrect information was provided by the customer or the customer was unavailable to receive the order.

5. COURIER DELIVERY

Orders are delivered using courier services selected by Oh!MyCurl.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Customers should monitor their tracking information and remain available to receive their order.

6. DELIVERY DELAYS

Oh!MyCurl will make reasonable efforts to ensure that orders are dispatched within the stated processing period.

However, we cannot guarantee delivery dates because courier delays and other circumstances may occur outside our control.

These circumstances may include:

• Severe weather.
• Public holidays.
• Courier operational delays.
• Incorrect delivery information.
• High delivery volumes.
• Unforeseen logistical disruptions.

If your order appears to be significantly delayed, please contact us so that we can assist with the relevant delivery information.

7. FAILED DELIVERY

If a courier attempts delivery and is unable to complete the delivery, the courier may attempt to contact you or arrange another delivery attempt.

If a parcel is returned to Oh!MyCurl because of an incorrect address, failure to receive the parcel or other circumstances attributable to the customer, additional shipping charges may apply before the order can be resent.

8. LOST OR MISSING PARCELS

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible.

We will investigate the matter with the relevant courier where applicable.

Customers should ensure that parcels are delivered to a secure address where someone is available to receive them.

9. INTERNATIONAL ORDERS

Oh!MyCurl is based in South Africa.

The availability of USD and NGN as display currencies does not necessarily mean that delivery is available to every country.

Delivery availability depends on the destinations supported by Oh!MyCurl and its applicable courier or delivery partners.

Where international delivery is offered, additional shipping charges, customs duties, import taxes, clearance fees or other charges may apply depending on the destination country.

Unless expressly stated otherwise, any customs duties, import taxes or charges imposed by the destination country are the responsibility of the customer.

Customers are responsible for ensuring that they provide a complete and accurate international delivery address and contact information.

10. CONTACT US

For shipping and delivery enquiries, please contact Oh!MyCurl:

Website: ohmycurl.co.za

We will do our best to assist you with your order and delivery enquiry.